Chairman’s Award: First responder

Chairman’s Award: First responder

Most of us have been there. It happens so quickly we often don't realize we've been in a car accident until the car comes to a complete stop. Who do you turn to for help? 9-1-1, right? Of course, unless your service advisor at your last maintenance appointment made such an impression that you call him first. [...more]

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Chairman’s Award: Birthday wishes

Chairman’s Award: Birthday wishes

There is no red carpet, fancy catering tables or paparazzi in the lounge at Mercedes-Benz of Naperville, but that doesn't mean 'celebrities' can't be spotted there mingling with the customers. [...more]

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Chairman’s Award: Customers for life

Chairman’s Award: Customers for life

Myth or reality: A car salesman sends a customer to a competing dealership so that the customer can get exactly what they want. At Maroone Ford of Fort Lauderdale, Jim Voigt has been proving that it's not a myth at all. Kind, helpful and honest people exist in the car industry and we're proud to have him as a part of the AutoNation family. [...more]

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Chairman’s Award: Stranded

Chairman’s Award: Stranded

Picture yourself on the way to work, stranded on the side of a busy highway during the peak of rush hour. It's hot, you're late and your car won't start. Rick Griffin, a Call Center Associate at BMW of Dallas witnessed this first hand and treated it as an opportunity to help out a stranger. [...more]

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Chairman’s Award: ‘Amazing moments’

Chairman’s Award: ‘Amazing moments’

When it's time to buy a car, most people take advantage of the convenience of their local automotive dealership: You show up, take a few test drives, pick your next ride and drive away. But for one AutoNation customer, the delivery process wasn't as simple. [...more]

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Congratulations to our Travel, Stay and Play winners!

Congratulations to our Travel, Stay and Play winners!

At AutoNation, we wanted to give put two lucky winners closer to their dream trip on the open road. In our Travel, Stay and Play promotion, we asked you to tell us where you would go, what landmarks you would see and what would be playing in your car stereo if you could plan your perfect road trip. From the Grand Canyon to Key West, the deep South to Colorado’s Red Rocks, your ideas ran the gamut of awesomeness when it comes to road trips. We wish we could send you all on your way! [...more]

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Chairman’s Award: Pat to the rescue

Chairman’s Award: Pat to the rescue

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. Unless you’re like us and live in a state that doesn’t experience seasonal change, you’ve probably experienced a winter snowstorm at some point in your life. [...] [...more]

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Chairman’s Award: It’s all about the details

Chairman’s Award: It’s all about the details

This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. In Austin, Texas, Charles Reed has been a part of the AutoNation family for over 15 years. As a body shop estimator, Charles works closely with [...] [...more]

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Chairman’s Award Winner: Paying respects

Chairman’s Award Winner: Paying respects

Brad Drake has been a Maroone Chevrolet Fort Lauderdale salesperson for over 30 years. During that time Brad has worked hard to build close relationships with his customers. One customer had been particularly loyal to Brad and Maroone Chevrolet Fort Lauderdale, so much that he and his family had bought every car for the past 30 years from Brad. [...more]

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The Chairman’s Award: The best of the best

The Chairman’s Award: The best of the best

A general manager shovels stranded customers out of snow-blocked roadways. A salesman gives a touching eulogy at a life-long customer’s funeral. A consultant drives two hours to personally deliver a newly purchased vehicle. These are not the average stories you hear about customer experiences when it comes to buying a car. At AutoNation, we’re [...] [...more]

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