Most of us have been there. It happens so quickly we often don't realize we've been in a car accident until the car comes to a complete stop. Who do you turn to for help? 9-1-1, right? Of course, unless your service advisor at your last maintenance appointment made such an impression that you call him first. [...more]
There is no red carpet, fancy catering tables or paparazzi in the lounge at Mercedes-Benz of Naperville, but that doesn't mean 'celebrities' can't be spotted there mingling with the customers. [...more]
Myth or reality: A car salesman sends a customer to a competing dealership so that the customer can get exactly what they want. At Maroone Ford of Fort Lauderdale, Jim Voigt has been proving that it's not a myth at all. Kind, helpful and honest people exist in the car industry and we're proud to have him as a part of the AutoNation family. [...more]
Picture yourself on the way to work, stranded on the side of a busy highway during the peak of rush hour. It's hot, you're late and your car won't start. Rick Griffin, a Call Center Associate at BMW of Dallas witnessed this first hand and treated it as an opportunity to help out a stranger. [...more]
When it's time to buy a car, most people take advantage of the convenience of their local automotive dealership: You show up, take a few test drives, pick your next ride and drive away. But for one AutoNation customer, the delivery process wasn't as simple. [...more]
At AutoNation, we wanted to give put two lucky winners closer to their dream trip on the open road. In our Travel, Stay and Play promotion, we asked you to tell us where you would go, what landmarks you would see and what would be playing in your car stereo if you could plan your perfect road trip. From the Grand Canyon to Key West, the deep South to Colorado’s Red Rocks, your ideas ran the gamut of awesomeness when it comes to road trips. We wish we could send you all on your way! [...more]
This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. Unless you’re like us and live in a state that doesn’t experience seasonal change, you’ve probably experienced a winter snowstorm at some point in your life. [...] [...more]
This post is part of an ongoing series that highlights our associates who have gone above and beyond to deliver memorable customer experiences. Read more about our quarterly Chairman’s Award. In Austin, Texas, Charles Reed has been a part of the AutoNation family for over 15 years. As a body shop estimator, Charles works closely with [...] [...more]
Brad Drake has been a Maroone Chevrolet Fort Lauderdale salesperson for over 30 years. During that time Brad has worked hard to build close relationships with his customers. One customer had been particularly loyal to Brad and Maroone Chevrolet Fort Lauderdale, so much that he and his family had bought every car for the past 30 years from Brad. [...more]
A general manager shovels stranded customers out of snow-blocked roadways. A salesman gives a touching eulogy at a life-long customer’s funeral. A consultant drives two hours to personally deliver a newly purchased vehicle. These are not the average stories you hear about customer experiences when it comes to buying a car. At AutoNation, we’re [...] [...more]
